Email: hello@gimmi.co.za

Website: gimmi.co.za

Instagram: @hey_gimmi

If an item becomes unavailable after your order is placed, we’ll contact you and may offer an alternative, replacement or refund where appropriate.

Contact us as soon as possible if you notice an error in your delivery details.

We’ll do our best to help, but once your order has entered the fulfilment or courier process, we may not be able to change the address.

Online payments are securely processed using Yoco.

Where appropriate, exchanges may be available depending on product availability and the reason for the return.

Contact us at hello@gimmi.co.za and we’ll help you with the options available.

Approved refunds will normally be processed back to your original payment method.

Payments on GIMMI are processed using Yoco, so refund timing may also depend on your bank and payment provider.

We currently deliver throughout South Africa.

Please allow approximately 8–11 business days for delivery.

Business days are Monday to Friday, excluding South African public holidays.

Our current courier setup is designed around Aramex.

Any applicable delivery charge will be shown at checkout before you complete your payment.

From time to time, we may also offer free-shipping promotions or special delivery rates.

Where tracking is available, we’ll send you the tracking information once your parcel has been handed over to the courier.

Please allow a little time for tracking information to become active after dispatch.

Eligible returns may be requested within 10 business days of receiving your order.

Items should generally be unused, in their original condition and complete with any accessories, parts or packaging where reasonably possible.

Please contact us before returning anything.

Please email us as soon as possible at hello@gimmi.co.za with your order number and clear photographs of the item and packaging where relevant.

We’ll review the issue and arrange the appropriate next step.