Privacy Policy

Last updated: 7 September 2026

Your privacy matters to us.

This Privacy Policy explains how GIMMI collects, uses, stores, shares and protects your personal information when you visit gimmi.co.za, place an order, contact us, interact with our advertising, or otherwise use our online store.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

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1. Who we are

GIMMI is a South African online lifestyle store offering fun, useful and giftable products.

Website: gimmi.co.za
Email: hello@gimmi.co.za
Instagram: @hey_gimmi

2. Information we may collect

When you use our website, place an order, contact us, sign up for marketing or otherwise interact with GIMMI, we may collect personal information such as:

• Your name and surname
• Email address
• Mobile or telephone number
• Billing address
• Delivery address
• Order and purchase information
• Payment-related information processed by our payment provider
• Messages, enquiries or other communications you send to us
• Marketing preferences
• IP address
• Browser type
• Device information
• Website usage information
• Information about how you interact with our website and advertisements
• Cookies, pixels and similar tracking information

We aim to collect only the information that is reasonably necessary to operate our online store, fulfil orders, assist customers, improve our services, market our products and meet our legal obligations.

3. How we collect your information

We may collect personal information directly from you when you:

• Place an order
• Enter your details at checkout
• Contact us by email or through the website
• Subscribe to marketing communications
• Participate in a promotion or offer
• Interact with GIMMI on social media
• Browse or use our website

We may also receive certain information automatically through cookies, tracking technologies, Shopify, Meta Pixel, advertising platforms and other service providers involved in operating our online store.

4. How we use your information

We may use your personal information to:

• Process and fulfil your orders
• Arrange courier delivery
• Send order confirmations and delivery updates
• Communicate with you about your order
• Respond to customer-service enquiries
• Process refunds, returns or order-related issues where applicable
• Maintain business and transaction records
• Process payments
• Detect and prevent fraud or suspicious activity
• Improve our website and customer experience
• Understand how customers use our website
• Measure advertising performance
• Improve and optimise advertising campaigns
• Show more relevant advertising
• Send marketing communications where permitted
• Manage promotions or special offers
• Meet accounting, tax, legal and regulatory obligations
• Protect the rights, property and security of GIMMI, our customers and our service providers

5. Payment processing

Payments made through the GIMMI online store are processed using Yoco.

Yoco may collect and process information needed to complete your transaction, such as payment and transaction information, in accordance with its own privacy and security practices.

GIMMI does not intend to directly store your complete payment-card details on our own systems.

Your payment information may be handled directly by Yoco and other relevant payment infrastructure providers as necessary to process your transaction securely.

6. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology that allows us to display products, manage the website, process orders and operate our online store.

As part of these services, Shopify may process information relating to:

• Your use of the GIMMI website
• Your orders
• Your checkout activity
• Your device
• Your browser
• Your interactions with the online store

Shopify processes information according to its own privacy practices and applicable data-protection requirements.

7. Courier and delivery partners

To deliver your order, we may share necessary personal information with our courier or delivery partners.

This information may include:

• Your name
• Delivery address
• Mobile number
• Order reference
• Delivery instructions where provided

This information is shared only where reasonably necessary to arrange and complete delivery.

Our current courier setup is designed around Aramex delivery.

8. When we may share your information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services to you or comply with the law.

These parties may include:

• Shopify and ecommerce technology providers
• Yoco for payment processing
• Courier and delivery companies
• Email and communication service providers
• Website hosting and technical service providers
• Meta, including Facebook and Instagram, for advertising and marketing
• Professional advisers such as accountants, legal advisers or consultants
• Government bodies or regulatory authorities where required by law

Where service providers process personal information on our behalf, we aim to work with reputable providers that apply appropriate privacy and security safeguards.

9. Meta Pixel, Facebook and Instagram advertising

GIMMI uses Meta Pixel together with Facebook and Instagram advertising.

Meta Pixel is a tracking technology provided by Meta that can help us understand how visitors interact with our website and how our advertising performs.

Depending on your browser, device settings and consent preferences, Meta Pixel may collect information such as:

• Pages you visit
• Products you view
• Actions you take on the website
• Add-to-cart activity
• Checkout activity
• Purchase or conversion events
• Your browser and device information
• Your IP address
• Information about your interaction with GIMMI advertisements

We may use this information to:

• Measure advertising performance
• Understand whether advertising leads to website visits or purchases
• Improve and optimise advertising campaigns
• Build or refine advertising audiences
• Show advertisements that may be more relevant to customers
• Understand customer behaviour across our website and advertising channels

Facebook, Instagram and Meta Pixel are operated by Meta, which processes information in accordance with its own privacy practices.

10. Analytics

We may use Shopify's built-in reporting and analytics tools to help us understand:

• Website traffic
• Orders
• Sales performance
• Customer behaviour
• Product performance
• Conversion activity

We also use data provided through Meta Pixel to help measure and understand advertising performance.

No additional external analytics provider is currently specified in this policy.

If additional analytics services are introduced in future, this Privacy Policy may be updated accordingly.

11. Cookies, pixels and similar technologies

Our website may use cookies, pixels and similar technologies.

Cookies are small data files that can be stored on your device when you visit a website.

Pixels are tracking technologies that can record certain actions taken on a website or in connection with digital advertising.

We may use these technologies for purposes such as:

• Keeping the website functioning correctly
• Remembering preferences
• Supporting checkout
• Understanding how customers use the website
• Measuring website performance
• Measuring advertising performance
• Supporting Facebook and Instagram advertising
• Improving marketing campaigns
• Improving the shopping experience

Third-party services, including Shopify, Yoco and Meta, may also use their own cookies, pixels or similar technologies.

You can usually control or disable cookies through your browser settings.

Where required, your cookie or consent preferences may affect whether certain non-essential tracking technologies are used.

Please note that disabling certain cookies may affect how parts of the website function.

12. Marketing communications

If you choose to subscribe to GIMMI marketing communications, we may send you information about:

• New products
• New arrivals
• Promotions
• Special offers
• GIMMI Picks
• Product launches
• Other marketing updates

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us at hello@gimmi.co.za.

Unsubscribing from marketing communications will not prevent us from sending you necessary service messages relating to an order you have placed.

13. Legal basis for processing

Where applicable, we may process your personal information because:

• It is necessary to fulfil a contract with you, such as processing an order
• It is necessary to comply with a legal obligation
• You have provided consent
• It is necessary for a legitimate business purpose
• It is necessary to protect our rights or prevent fraud
• It is otherwise permitted under applicable South African law

We aim to process personal information in a lawful, reasonable and responsible manner.

14. How we protect your information

We take reasonable technical and organisational measures to help protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

We also rely on reputable technology, payment and ecommerce service providers to help protect information processed through our online store.

However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.

15. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information for:

• Order fulfilment
• Customer support
• Transaction records
• Accounting
• Tax
• Fraud prevention
• Dispute resolution
• Legal and regulatory compliance

Different types of information may be kept for different periods depending on the purpose and applicable legal requirements.

When information is no longer reasonably required, we may delete, destroy or anonymise it, subject to applicable law.

16. Your privacy rights

Subject to POPIA and other applicable South African law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion of personal information where legally permitted
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Ask us to stop sending marketing communications

To make a privacy-related request, contact us at hello@gimmi.co.za.

We may need to verify your identity before providing access to or changing personal information.

17. Direct marketing

We will aim to send direct marketing communications only where permitted by applicable law.

You may opt out of marketing communications at any time.

If you opt out, we may still contact you where necessary regarding:

• An order
• Payment
• Delivery
• Customer support
• A legal or security matter

18. Children's privacy

The GIMMI online store is intended for customers who are legally able to make purchases or who use the website with the involvement of a parent or legal guardian where required.

Although GIMMI may sell products suitable for children, our ecommerce services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent where required.

If you believe that a child has provided personal information to us inappropriately, please contact us at hello@gimmi.co.za.

19. Third-party websites and services

Our website may contain links to third-party websites, services, social media platforms or applications.

These third parties operate independently from GIMMI.

We are not responsible for their:

• Privacy practices
• Security
• Content
• Terms
• Data-handling practices

We recommend reviewing the relevant privacy policy before providing personal information to a third party.

20. Cross-border processing

Some of the technology and service providers used by GIMMI may process or store information outside South Africa.

Where personal information is transferred or processed outside South Africa, we aim to use reputable service providers and handle such transfers in accordance with applicable privacy requirements.

21. Security incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to assess and address the incident.

Where required by applicable law, we may notify affected individuals and/or the relevant regulatory authority.

22. Complaints

If you have concerns about how GIMMI handles your personal information, please contact us first so that we can try to resolve the matter.

Email: hello@gimmi.co.za

You may also have the right to lodge a complaint with the relevant South African information-protection authority where applicable.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our website
• Our services
• Technology
• Service providers
• Advertising practices
• Legal or regulatory requirements

The latest version will be published on this page.

The date at the top of the Privacy Policy will indicate when it was most recently updated.

24. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise a privacy right, please contact us.